Privacy Policy

This Privacy Policy informs players and visitors of lucky-ones-ca.com about how their personal information is collected, used, shared, and protected. It applies to all individuals who access, register, or interact with the services provided by luckyones via lucky-ones-ca.com. This policy is effective as of January 1, 2025.

Who We Are

OBSERVE: Factual data from casino profile and compliance obligations under CA privacy laws.

Operator Identification: luckyones operates exclusively via lucky-ones-ca.com for CA users. Legal details such as corporate name, address, and registration number are withheld due to incomplete public records. Users are encouraged to refer to lucky-ones-ca.com for the most up-to-date operator information.
Data Protection Contact: For data inquiries or privacy concerns, please contact our designated privacy authority via lucky-ones-ca.com, attention: Jessica McLeod (Privacy Officer). Contact is available through the website's feedback mechanisms.

REFLECT: All factual data known is transparently disclosed; critical brand identity and jurisdictional reference are maintained in compliance with CA privacy law requirements. Users are clearly informed of their responsible contact point.

What Personal Data We Collect

OBSERVE: CA regulations require precise disclosure of data types and categories gathered from players and visitors.

Personal Data: Full name, email address, phone number, date of birth, and other identification details supplied during account creation or verification.
Technical Data: IP address, device information, browser settings, access logs, and usage metadata collected automatically upon website visits or during account activity.
Payment Data: Billing address, payment card type (no full card data retained), transaction history, and related financial details for deposits and withdrawals.
Behavioral Data: Betting activity, game and wager history, clicks, session data, and navigational behavior.
Cookies & Tracking: Session identifiers, persistent cookies, third-party analytics and advertising trackers, device fingerprinting, and associated online identifiers.

EXPAND: All categories are included to meet explicit CA privacy regulations and industry best practices; behavioral and technical data collection is justified for gaming integrity and site operation.

Legal Basis for Processing

OBSERVE: Systematic identification of lawful processing bases as mandated by CA privacy law (PIPEDA and applicable provincial statutes).

User Consent: Personal data is processed with the user's informed consent, obtained at registration or prior to specific data uses (e.g., marketing).
Contract Fulfillment: Data necessary to create, manage, and operate user accounts, enable gameplay, process payments, and provide customer support is processed as part of service contracts.
Legitimate Interests: luckyones may process certain data to ensure site security, prevent fraud, verify identity, maintain integrity of games, and conduct internal analytics, provided these uses do not override user privacy rights.
Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), financial reporting, tax, legal, regulatory, and dispute resolution requirements under CA law may require data retention, verification, and disclosure.

REFLECT: These legal grounds ensure that all data processing is justified, transparent, and accountable per Canadian standards.

Purpose of Processing

OBSERVE: Listing each primary and ancillary reason personal data is handled by luckyones in scope of CA regulatory expectations.

Provision of Casino Services: Operating user accounts, enabling participation in games, facilitating payments, and providing customer support are core uses of collected data.
Service Improvement: User data is utilized to analyze and enhance site performance, resolve operational issues, and tailor the gaming experience.
Marketing Communications: With explicit consent, contact details may be used for promotional emails, newsletters, and special offers related to lucky-ones-ca.com.
Analytics & Personalization: Data informs statistical reporting, fraud detection, and personalization of content or features.
Fraud Prevention & Security: Technological and procedural measures are employed to detect fraud, protect users, and maintain regulatory compliance and game fairness.

REFLECT: All purposes are articulated to support user awareness, meet regulatory obligations, and limit processing to legitimate business needs.

Disclosure & Sharing

OBSERVE: Full disclosure obligations require clarity on who has access to user data and under what circumstances.

Payment & Financial Partners: Data may be shared with authorized payment processors and institutions to facilitate monetary transactions and compliance verification.
Service Providers: Reputable technical vendors, hosting partners, and analytical service providers may access data under strict confidentiality agreements for the purpose of operating or enhancing the platform.
Regulatory Authorities: User and transactional information may be disclosed to relevant regulators, government entities, or law enforcement upon legitimate request or obligation under CA law.
Affiliates & Marketing Networks: With express user consent, data may be shared for advertising or promotional partnerships related only to lucky-ones-ca.com.

REFLECT: Data sharing is limited, justified, and accompanied by robust contractual and legal safeguards; all disclosures strictly adhere to CA data protection laws and user consents.

International Transfers

OBSERVE: Required transparency regarding cross-border transfers and protection mechanisms, as mandated by CA law and best practices.

Transfer Destinations: Personal data may be processed or stored in jurisdictions outside CA, including but not limited to the European Economic Area (EEA) or the United States, where third-party service providers or data centers are located.
Protection Guarantees: Where such transfers occur, luckyones implements industry-standard safeguards (such as Standard Contractual Clauses or legally recognized frameworks) to ensure the protection and privacy of data equivalent to CA requirements.

REFLECT: Users are informed of transfer regions and mechanisms for data protection, each compliant with CA legal obligations.

Data Retention

OBSERVE: Policy clarification of how long each data type is held, meeting CA requirements on necessity and proportionality.

Personal Data: Retained for the period of active account use and for up to 5 years following account closure, in alignment with CA AML and regulatory obligations, unless a longer period is required by law.
Technical & Transactional Data: Maintained to support service integrity and for audit, legal, or dispute resolution needs; typically retained for up to 5 years post-activity.
Behavioral & Marketing Data: Held only as long as consent remains valid or for up to 24 months following last active engagement, whichever is sooner.

EXPAND: Data will be securely deleted or anonymized once retention justifications expire or upon valid user request, subject to overriding legal obligations.

REFLECT: Retention practices favor minimum necessary timeframes, balancing regulatory compliance with user privacy rights.

Your Rights

OBSERVE: CA law and best practice require clear articulation of data subject rights, with guidance for exercising them.

Right of Access: Users can request detailed information regarding what personal data is held and how it is used.
Right to Correction: Users may correct or update personal information that is inaccurate or incomplete.
Right to Erasure: Subject to legal limitations, users may request deletion of personal data, including account closure.
Restriction & Objection: Users may restrict or object to data processing activities under certain circumstances, including withdrawal of consent for marketing communications.
Data Portability: Users have the right to receive personal data in a commonly used, machine-readable format, where technically feasible.

REFLECT: Rights are clearly delineated, procedural pathways provided, and legal exceptions noted in keeping with CA regulatory expectations.

Cookies & Tracking Technologies

OBSERVE: Mandatory disclosure of tracking practices, cookie management options, and user rights under CA privacy regulations.

Session Cookies: Temporary cookies essential for login, site navigation, and transaction completion; expire when browser is closed.
Persistent Cookies: Remain on user devices for a set duration (up to 24 months) to remember language settings, ease return visits, and support personalized services.
Third-Party Cookies: Analytics and advertising partners may set cookies for visitor insights, site optimization, and targeted offers. These are only enabled with user consent.

Management: Users may manage or disable cookies in their browser settings or via in-site consent panels, though essential cookies required for site function cannot be disabled.

REFLECT: Cookie usage is explained for each category, user control mechanisms are provided, and all practices comply with CA law and user consent standards.

Data Security

OBSERVE: CA regulatory standards demand evidence of robust organizational and technical protections.

Encryption: All personal data transmissions are protected using Secure Socket Layer (SSL) encryption and equivalent cryptographic protocols.
Access Controls: Access to personal information is limited to authorized staff and subject to strict authentication procedures, role-based access, and monitoring.
Security Audits: Regular assessments and independent audits are performed to evaluate the effectiveness of security controls and identify areas for improvement.
Staff Training: Employees receive ongoing education regarding privacy best practices and regulatory requirements pertinent to lucky-ones-ca.com.

REFLECT: All reasonable industry-standard measures are maintained to protect data from unauthorized access, loss, or misuse, as required by CA law.

Complaints & Contacts

OBSERVE: Providing clear avenues for users to raise concerns or lodge complaints, in compliance with legal transparency and accountability standards.

Data Protection Inquiries: Users may submit privacy-related questions or requests through https://lucky-ones-ca.com, addressed to Jessica McLeod (Privacy Officer).
Complaint Procedure: Upon receiving a complaint, luckyones will acknowledge within 7 business days and endeavor to resolve the issue within 30 calendar days unless a longer period is warranted. If not satisfied with the response, users may escalate complaints to the Office of the Privacy Commissioner of Canada (OPC).

REFLECT: All contact information and clear procedural steps are included to empower users and comply with CA regulatory expectations.

Updates

OBSERVE: CA law requires transparency around policy amendments.

Notification: Any material changes to this Privacy Policy will be posted on lucky-ones-ca.com and, where appropriate, communicated by email to affected users with reasonable advance notice.
Last Revision Date: This Privacy Policy was last updated on January 1, 2025.

REFLECT: Version control and notification practices provide users with certainty and easy reference to future changes, in strict accordance with Canadian regulatory standards.

Regional Compliance Note: All policies and practices set out above are specifically adapted to fulfill the privacy requirements and regulatory obligations for gambling operators and service providers in Canada, ensuring full alignment with federal and provincial statutes (including PIPEDA and provincial privacy acts). For questions regarding regulatory compliance, users are encouraged to contact the privacy officer as detailed above.