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Terms & Conditions

These Terms govern your relationship with the operator of luckyones, accessible via lucky-ones-ca.com, and set out the conditions for access and use of the website and its services. Effective as of January 1, 2025.

Definitions

  • Operator: The legal entity responsible for the management and operation of luckyones at lucky-ones-ca.com.
  • User: Any individual accessing or using the services provided on lucky-ones-ca.com, including but not limited to prospective and registered players.
  • Player: A User who has registered an account and participated in wagering or gaming activities on lucky-ones-ca.com.
  • Bet: A monetary commitment made by a Player on a game or event offered by the Operator, subject to specific rules and potential payouts.
  • Wager: The act of placing a Bet, or the total amount risked over a given period or promotional offer.
  • Bonus: Any promotional offer, credit, or incentive extended by the Operator to Users, subject to terms and wagering requirements.
  • Account: A secure, personal registration profile maintained by the Player, enabling access to betting and gameplay functions.
  • KYC: "Know Your Customer", the process by which the Operator verifies the identity and eligibility of Players, typically through supporting documentation.

Account Registration

  1. Eligibility: Registration is strictly limited to individuals aged 18 years or older, as required by Canadian law. Any attempt to register by individuals below the legal age will result in immediate account termination and possible legal reporting.
  2. Registration Process: To open an account, Users must provide accurate and complete personal information, including full legal name, valid email address, date of birth, and other requested details. Registration is completed upon verification of the provided email address and, where applicable, confirmation of identity via KYC documentation (e.g., government-issued ID, proof of address).
  3. User Obligations: Players must maintain the accuracy of account information at all times. Passwords must be kept secure and confidential; account sharing or third-party access is strictly prohibited. Users are solely responsible for any activities undertaken through their account.
  4. Verification and KYC Process: The Operator may require submission of additional documentation at any stage, including but not limited to compliance with anti-money laundering (AML) and fraud prevention regulations. Failure to comply may result in account suspension or closure.

Regional Compliance Note: Adherence to CA legal age and identity requirements enforced for all Users.

Betting & Gameplay Rules

  1. Bet Placement: Bets may only be placed once funds have been deposited into the Player's account. Minimum and maximum bet limits apply as published on game pages. All bets are final upon confirmation and cannot be canceled or modified unless otherwise specified by the Operator due to technical errors or extraordinary circumstances.
  2. Types of Bets: Various bet types, including fixed odds, live, and promotional bets, are available subject to individual game rules. Players must ensure their understanding of applicable rules prior to participation.
  3. Conduct in Live Casino and Communication Channels: Players are required to maintain appropriate conduct within live games and any chat or interactive functions. Insults, threats, harassment, collusion, fraud, or any attempts to manipulate gaming outcomes are strictly forbidden and may result in account suspension, voiding of bets, and notification of regulatory authorities.
  4. Cancellations and Technical Interruptions: In the event of technical failure, power outage, or other system malfunction, the Operator reserves the right to void or refund affected bets according to published procedures.

Regional Compliance Note: Fair gaming standards aligned with CA regulations.

Bonus Terms

  1. Bonus Activation: Bonuses, free spins, or promotional credits are offered at the Operator's discretion. Activation may require opt-in, deposit, or code entry. Only one bonus may usually be active per account unless explicitly allowed.
  2. Wagering Requirements: All bonuses are subject to specified wagering requirements, typically stated as a multiple of the bonus and/or deposit amount (e.g., 30x). Wagering must be completed within the specified timeframe, not exceeding December 31, 2025, unless otherwise noted. Failure to meet requirements may result in bonus removal and forfeiture of accrued winnings.
  3. Prohibited Games and Actions: Certain games may be excluded from bonus wagering. Any attempts to manipulate bonus systems (e.g., betting with both bonus and real funds, colluding with other players) are strictly prohibited and will result in bonus removal and possible account action.
  4. Combining Promotions: Unless expressly permitted, bonuses and promotions may not be combined. The Operator reserves the right to amend, suspend, or withdraw any bonus program at its discretion, subject to notice requirements.

Regional Compliance Note: All bonus policies compliant with CA promotional regulations and consumer protection laws.

Payments & Withdrawals

  1. Deposit Methods: Deposits may be made via major credit and debit cards, authorized e-wallets, and, subject to local laws, cryptocurrencies. All payments must originate from accounts legally registered to the Player.
  2. Withdrawal Methods: Withdrawals are processed via the same payment method used for deposits wherever possible. The Operator reserves the right to request verification prior to processing withdrawals, including proof of identity and payment method ownership.
  3. Limits, Fees, and Processing Times: Minimum and maximum deposit and withdrawal limits are detailed within the Player's account and on relevant payment pages. Processing times may vary but typically do not exceed five (5) business days for verified accounts. The Operator does not impose fees on standard transactions but reserves the right to deduct reasonable charges for extraordinary processing costs, subject to advance notice. All payments are made in CAD unless otherwise specified.
  4. Refunds and Bonus Funds: Deposited funds may be refunded in certain circumstances, in accordance with published refund policies. Bonus funds are non-refundable and cannot be withdrawn until all requirements are met.
  5. Anti-Money Laundering Compliance: Suspicious or irregular transactions may trigger mandatory reporting and enhanced due diligence measures, including temporary account freezes, pursuant to CA AML legislation.

Regional Compliance Note: All payment and withdrawal operations conducted in line with CA financial and AML regulations.

Limitation of Liability

  1. Operator Obligations: The Operator takes all reasonable steps to ensure accurate functioning of games, fair results, timely payouts, and system integrity. All published rules and outcomes are final, subject to technical review in the event of dispute.
  2. Exclusions of Liability: The Operator shall not be responsible for losses arising from technical failures, software bugs, system outages, or network interruptions outside its reasonable control. Users bear sole risk for connectivity or device issues; third-party software or hardware malfunctions are not covered.
  3. Maximum Compensation: Except as expressly required by applicable law, the Operator's total liability to any User for any claim relating to the use of lucky-ones-ca.com shall not exceed the amount of the bet or wager placed leading to such liability.

Regional Compliance Note: Liability limitations applied strictly to the extent permissible by CA law.

Intellectual Property Rights

  • Ownership: All website content, including but not limited to text, graphics, logos, software, and multimedia, is the exclusive property of the Operator or its licensors and is protected by Canadian copyright and international treaties.
  • Restrictions: Users are strictly prohibited from copying, distributing, reproducing, publishing, transmitting, or otherwise exploiting any content from lucky-ones-ca.com without the prior written consent of the Operator.
  • Software Use: Any authorized downloads or software provided are licensed to Users for personal use only; reverse engineering, modification, or resale is expressly forbidden.

Regional Compliance Note: All intellectual property rights enforced in accordance with CA legislation.

Privacy & Data Protection

All personal data collected from Users of luckyones via lucky-ones-ca.com is processed in accordance with the Operator's Privacy Policy and applicable Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"). By using the site, Users consent to such processing as described in the Privacy Policy.

Changes to Terms

  1. Procedure for Updates: The Operator reserves the right to amend these Terms at any time to reflect changes in legal, regulatory, or business requirements. Material changes shall be communicated to Users in advance through electronic mail (where available) and/or prominent banner notices on lucky-ones-ca.com.
  2. User Acceptance and Opt-Out: Continued use of lucky-ones-ca.com and associated services after the effective date of modifications constitutes acceptance of the revised Terms. Users who do not agree to updated Terms must discontinue use of the site and may request account closure and withdrawal of available funds in accordance with these Terms.

Regional Compliance Note: All update procedures conform to CA consumer notice requirements.

Termination & Suspension

  1. Grounds for Termination or Suspension: The Operator may suspend or close User accounts for violations of these Terms, suspected fraud, provision of false information, breach of age or jurisdiction restrictions, or extended inactivity (typically twelve (12) consecutive months).
  2. Procedures: Where feasible, Users will be notified of account suspension or closure via the email address associated with their account, or via on-site notification if email is not available. Users have a right to appeal such action in writing to the Operator.
  3. Refund of Funds: Subject to regulatory and AML obligations, any remaining Player funds (excluding bonuses or voided winnings) will be returned to the Player's registered payment method. Deductions may apply for administration if justified and notified in advance.
  4. Regulatory Reporting: Where appropriate, certain violations may be reported to CA regulatory authorities.

Regional Compliance Note: All termination and suspension actions conducted under CA law and industry best practices.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms shall be governed by and construed in accordance with the laws of Canada and the province in which the Operator is licensed, without regard to conflict of laws principles.
  2. Dispute Resolution: In the event of a dispute, Users should first contact the Operator's support team for informal resolution. Failing amicable settlement, disputes arising out of or relating to these Terms or the use of lucky-ones-ca.com shall be submitted to binding arbitration in accordance with the laws and procedures of Canada, except where prohibited by law, in which case disputes may be brought before the competent courts of such province.

Regional Compliance Note: Jurisdiction set in accordance with CA legal standards for online gaming.

Contact Information

  • Email: For all inquiries, including customer support and legal matters, please use the contact form on https://lucky-ones-ca.com.
  • Website: https://lucky-ones-ca.com
  • Author of Contact Information: Jessica McLeod
  • Mailing Address: Not specified; please refer to the official website for updates.

Regional Compliance Note: Contact information maintained in accordance with CA consumer rights and disclosure laws. For regulatory or legal correspondence, Users are encouraged to reach out via the designated channels on the official website.